• Based at our Geelong Waurn Ponds and Waterfront Campuses
• Full-time and continuing
• HEW 6 $92,573 - $99,972 + 17% Superannuation (pro rata, part time)

Ready to make a real impact with your ICT expertise? Are you passionate about problem-solving and delivering top-notch service? Join us and be part of a team that values collaboration and efficiency.

As the Technician, Service Support, you will contribute to the seamless delivery of support services focussed on staff workstations across both our Geelong Waurn Ponds and Waterfront campuses. You will utilise strong Information and Communication Technology (ICT) knowledge to provide specialist advice to resolve any incidents, queries and requests within the agreed service standards.

Alongside remote support, you’ll also have plenty of opportunities to provide hands-on assistance to users, ensuring that technical issues are addressed promptly and efficiently.

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a Technician, Service Support, you will:

• Provide systems and applications advice and support to customers, including assisting staff, postgraduate and undergraduate students in the use of computing equipment.
• Identify and suggest practical, efficient solutions to IT issues. Regularly assess current processes and systems, considering multiple perspectives to improve service delivery. Adopt new technologies and approaches to enhance the quality of service provided.
• Provide technical support and fault diagnosis and/or resolution within Teaching and Learning Spaces, meeting rooms, labs and people workstations within Deakin’s Manage Operating Environment (MOE).
• Develop and maintain documentation, technical standards, procedures, and training relating to the university’s digital and end user computing environments.
• Monitor incoming requests and ensure accurate recording, tracking, and resolution of issues within the established protocols. Maintain awareness of system performance and assist in troubleshooting any service disruptions.

To be successful, you’ll have:

• A Degree with subsequent relevant experience; or
• Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training in Computer Science or Information Technology.
• Information Technology Infrastructure Library (ITIL) foundation level.
• Accreditation in one or more ICT technologies and knowledge of computer hardware and software diagnostic skills.

Here's how to apply: 

Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

For any questions regarding this role, please contact Bryce Tickner (Assistant Manager, Service Support) via email at bryce.tickner@deakin.edu.au

For a copy of the position description, please see below:

 PD - Technician Service Support.pdf

Applications for this position close on April 16th 2025.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.