• Flexible location offered in Geelong Waterfront or Melbourne Burwood campuses + hybrid work arrangements
• A variety of Full-time roles available
• Attractive remuneration offered + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Deakin HELP is a solutions based team focused on enabling internal stakeholder success.  This newly formed organisational area is designed with a focus on staff feeling supported, heard and leaving with an experience that exceeds their expectations.

In this newly formed organisational area, there are a variety of leaderships roles on offer, to the right candidate.  As part of the Deakin Help team, you will:

• Champion customer service excellence and be passionate about providing customer-based solutions
• Implement new ways of working and establish a high-functioning team
• Leverage your understanding of key business drivers to inform innovative strategies and deliver solutions, drawing on diverse perspectives and resources.
• Simplify complex issues into clear, actionable outcomes, while encouraging fresh thinking and continuous review of service delivery to drive excellence.
• Manage and prioritise workloads effectively, establishing and delivering efficiencies to track progress of customer satisfaction and adapt to changing needs.
• Analyse trends to uncover opportunities, solve challenges, and implement impactful solutions while continually evaluating and refining delivery.
• Communicate by example and with positive energy, fostering a culture of inclusion, ethics, and high performance, while coaching and celebrating the achievements of the team.
• Develop, use and refine knowledge banks to ensure there is consistency in issue-resolution, supporting the team with resources and training with a lens for and evolution of continuous improvement.
• Collaborate closely with key stakeholders to align activities with broader organisational goals and ensure effective communication is delivered to all customers.

If you’re passionate about customer service, supporting stakeholders, promoting and supporting continuous improvement, and inspiring others to be successful, we’d love to hear from you! Call center experience preferred but not essential.   

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience and confirming the role(s) you are expressing interest in.

For a confidential discussion regarding this role, please contact Jess Wisniewski, Director, Deakin HELP via email j.wisniewski@deakin.edu.au

For a copy of the position descriptions for the available roles, and more role-specific information please see below:

 Manager, Deakin HELP_HEW 9 (1).pdf

 Assistant Manager, Deakin HELP_HEW 7 (1).pdf

 Manager, Training & Enablement_HEW 9 (1).pdf

Applications for this position close on Thursday 2^nd January 2025, 5:00pm.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.